The Lesada Arts Shop on Etsy
F.A.Q.'s
HOW TO ORDER CUES:
All Lesada Cues will be available through Lesada Arts on Etsy.com https://lesadaarts.etsy.com as soon as they are featured on this website - please check back soon! Once available, they will be featured on our CUES page.
WHO IS LESADA ARTS?
Lesada Arts is the sister 'storefront' of Lesada Cues. The shop features original t-shirts (no AI), pool and billiards-themed gifts, mugs, and eclectic finds, on Etsy.com https://lesadaarts.etsy.com. There will be a special shop section named 'Lesada Cues' coming soon.
WHAT DO I GET WITH MY CUE?
Each Lesada Cue has two flax & carbon fiber pieces, with a joint pin, rubber bumper, and an Elk Master tip. It also comes with a Certificate of Authenticity (please see the AEROLIGHT page for an example), and FREE SHIPPING to any continental US location. (If you live in Hawaii or Alaska - please see SHIPPING below).
WHAT PAYMENTS DOES ETSY ACCEPT:
Credit cards: Buyers can use credit cards to pay for items on Etsy
Debit cards: Buyers can use debit cards to pay for items on Etsy
Etsy gift cards and credits: Buyers can use Etsy gift cards and credits to pay for items on Etsy
PayPal: Buyers can use PayPal to pay for items on Etsy, where available
Apple Pay: Buyers can use Apple Pay to pay for items on Etsy
Google Pay: Buyers can use Google Pay to pay for items on Etsy
Bank transfer services: Buyers can use some bank transfer services to pay for items on Etsy
SHIPPING:
Shipping is always FREE in the continental US with Lesada Cues! (If you live in Hawaii or Alaska please contact us about distance shipping). We regret that we can't ship overseas at this time, but we hope to in the future. Please allow us 2 days to pack your cue with love, give it a tracking number, and allow at least two weeks for UPS ground to deliver, in case there are any weather delays, like 2 feet of snow in March. (Most orders arrive in 7 days or less.)
RETURNS:
Please consider your purchase carefully. As much as we would like to be able to make exchanges and returns, because this cue is custom designed, it cannot be returned. That said, if there is a flaw, or any concern with your item, PLEASE CONTACT US! We want you to love your Lesada Cues purchase, and we certainly want to know if you are not receiving the quality you deserve! Jake puts each cue through rigorous testing before release, so we can guarantee it's ready to shoot pool.
HOW DO I ORDER BOOKS?
Jake's Pool Training Notebook is featured on his BOOK page. Click on the image that has the amazon logo to go directly to the book on amazon.com.
HOW DO I ORDER T-SHIRTS?
All of Jake's pool-related T-shirts are featured on his T-SHIRTS page. Click on the image that has the Etsy logo to go directly to the t-shirt on etsy.com https://lesadaarts.etsy.com .
DOES JAKE MAKE CUSTOM CUES BY REQUEST?
In short, no, sorry! Each Lesada Cue is a Jake original, hand-rolled, unique piece. Final weights, tip sizes, and all measurements will be posted with each cue, and the information will appear on your Certificate of Authenticity. Jake is constantly testing these cues, so improvements to any element may be made over time.
DOES JAKE ANSWER EMAILS?
Jake's a very busy guy. He tries to answer as many emails as he can, but please do not be offended if he can't reply personally. Please email info@lesadacues.com and we'll do our best to get back to you asap. The fastest way to reach us is always through our Etsy shop, Lesada Arts. https://lesadaarts.etsy.com
WHAT ABOUT QUESTIONS WITH MY ORDER?
If you are ordering through Etsy.com, please use the Etsy messaging area to contact us regarding your order, as that's the fastest way to reach us, and we monitor shipments closely. https://lesadaarts.etsy.com
STILL HAVE A QUESTION?
Just shoot us an email at info@lesadacues.com. We'll get back to you as soon as we can. Thanks!